Casualty, Mortuary Affairs (CMA) provide oversight of DoD and Service policies pertaining to casualty, mortuary, and military funeral honors programs and to provide authorized and necessary assistance to eligible family members of deceased, missing, ill, or injured personnel. Assistance may include but is not limited to transportation assistance; applying for and receiving benefits and entitlements; obtaining copies of records, reports, and investigations; legal assistance; receipt of personal effects; mortuary, burial, and funeral honors assistance; relocation assistance, including shipment of household goods; liaison with other federal agencies; information and referral, including emotional and spiritual support, and other assistance as requested. The Directorate is also responsible for policy oversight of Personnel Accountability.

Child & Youth Programs (CYP) set policy and provides oversight for all aspects of DoD child development centers, family child care homes, school age care, youth programs, and the school liaison program for military-connected children from birth to age 18. The Department operates the country’s largest employer-sponsored child care program providing care to more than 172,000 children from birth through 12 years of age. This integrated system of care operates around the world and includes 609 child development centers, 260 school age care programs, 837 family child care homes, and a robust fee assistance program helping military families find and offset the costs for child care in the civilian community. Youth Programs contribute to the readiness and retention of the Total Force by helping families balance the competing demands of work and family life by supporting healthy youth development; increasing youth well-being and inclusion; easing a successful transition from childhood through adolescence into adulthood; and providing opportunities for personal, physical, emotional, cognitive, and social development. Our 255 School Liaisons are the primary link between school district and school level personnel, commanders, and military parents. School Liaisons serve as the installation subject matter expert for outreach educational support of 614,000 military connected children in grades PreK – 12 and as a critical information resource to the parents, the command, and the military community.

The Federal and State Legislative Resource Office (FSLRO) integrates the responsibilities of the Defense-State Liaison Office (DSLO) and Congressional and Legislative Affairs (C&LA), enhancing the DoD’s ability to engage with policymakers at both the Federal and state levels, fostering coordinated advocacy and education on legislative priorities that directly impact service members and their families, and advancing policy solutions across all levels of Government to enhance the resilience, readiness, and wellbeing of the military community. The DSLO leads the Department’s statelevel government relations, working closely with state policymakers to promote legislative and regulatory changes that enhance quality of life for military families, including proactive outreach, education, and strategic partnership. The DSLO also plays a critical role in aligning state legislation with broader Federal military objectives through informed interstate policy engagement. C&LA oversees all congressional and legislative interactions for MC&FP to ensure members of Congress and their staff are educated on MC&FP programs and equities. Through legislative expertise and analysis, C&LA prepares leadership for congressional hearings and engagements, coordinate responses to inquiries from Congress and constituents, develops legislative proposals, assists with congressional reports, and offers policy support to lawmakers and committee staff, reinforcing DoD’s commitment to responsive and informed legislative collaboration.

Military Community Outreach (MCO) is responsible for developing and implementing outreach tactics supporting MC&FP, communicating critical program and policy information to service members and their families, leadership, and service providers. MCO also oversees the Military OneSource website which provides service members and families with 24/7 access to confidential non-medical counseling as well as information on deployment, reunion, relationships, grief, spouse education and employment, parenting and childhood, and a wide range of related policies and programs.

Military Community Support Programs (MCSP) provides policy and programmatic oversight for key Department of Defense quality-of-life initiatives, ensuring service members, their families, and survivors receive comprehensive support worldwide. The directorate centrally manages two programs—Military OneSource and Military and Family Life Counseling (MFLC)—both designed to strengthen military and family readiness. Military OneSource, at the core of MCSP’s mission, offers a 24/7 contact center and a nationwide network of field consultants, delivering timely and relevant assistance across all branches and components. The MFLC program deploys more than 2,500 licensed counselors to military installations throughout the United States and across 25+ foreign countries, providing confidential non-medical counseling, outreach, and educational resources that foster wellness and resilience within the military community. Additionally, the directorate oversees the Military OneSource digital enterprise and leads strategic communication efforts to ensure service members, families, leadership, and service providers stay informed about essential programs and policies. The Military OneSource website serves as a central hub, offering access to confidential counseling, deployment and reunion support, relationship guidance, spouse education and employment assistance, parenting tools, and a range of support services tailored to military life. Beyond these services, MCSP manages initiatives such as Sesame Street for Military Families, a program dedicated to supporting the emotional well-being of young children and their caregivers. Through research and data analysis, MCSP drives continuous program improvement and informs policy decisions that strengthen support for service members and their families.

Morale, Welfare, Recreation (MWR) and Resale Policy set policies and provides oversight for military resale, lodging, and morale, welfare, and recreation (MWR) programs, including recreation, fitness, sports, cultural arts and other leisure activities. DoD resale programs provided by the worldwide commissary and exchange systems generate a combined $18 billion in annual sales. The DoD Lodging Program includes over 48,000 official travel rooms providing more than 9 million accommodations annually. MWR programs serve over one million authorized patrons at nearly 300 military installations in more than 30 countries worldwide. Additionally, the directorate provides oversight and policy governing the generation, management, use and control of nonappropriated funds (NAFs) to include systems and processes for NAF-funded procurement, accounting, construction, banking, and investment. Finally, the office provides program management oversight of Federal grant programs for the United Service Organizations and the American Red Cross, and sets policy and procedures for support non-federal entities authorized to operate on DoD installations.

Office of Military Family Readiness Policy (OMFRP) is established based on Section 10 U.S. Code Section 1781 which provides policy and programmatic oversight of education, enrichment, and prevention services to Service members, their families and other eligible populations to help them build and maintain healthy relationships; strengthen interpersonal competencies, problem solving skills, and help-seeking behaviors; and master respective roles, tasks, and responsibilities across the domains of career, social, financial, health, and community engagement throughout the family life cycle. The DoD augments Service programs and access points with Military OneSource, the Department’s online solution to connecting Service members and families to quality of life programs and services and its network of support for the military community. The directorate oversees the DoD Relocation Assistance program pursuant to Section 1056 of Title 10, U.S.C. which includes operation of DoD Military OneSource applications to support relocation needs. The directorate’s MilLife Learning designs and delivers courses designed to assist service members, their families, Survivors, and those who support them. The Spouse Education and Career Opportunities (SECO) program within OMFRP provides education and career guidance to military spouses worldwide and offers comprehensive resources for career progression. The directorate’s Office of Special Needs, standardizes, enhances, and improves Department of support for such families in obtaining referrals for services and in obtaining service, Defense support around the world for military families with special needs (whether medical or educational needs) through the development of appropriate policies, enhancement and dissemination of appropriate information throughout the Department of Defense, and oversight of the activities of the military departments in support of such families as outlined in Sec 1781c. Military family readiness programs and activities of the Department of Defense are available to all military families, including military families of members of the regular components and military families of members of the reserve components.

The MC&FP Human Resources (HR) team serves as a liaison between DoDEA, WHS, and other HR points of contact in supporting personnel and manpower, professional development and training, and personnel security functions for civilians and designated contractors. The HR team serves as a vital conduit offering resource and referral, as well as disseminating updates from OPM, DoD, DoDEA, and other key stakeholders in areas such as staffing and recruitment, performance management, employee engagement, and awards, and recognition.